The University Book Store partners with eBook provider, Red Shelf to provide students an economical (and green) alternative to print textbooks. https://hawkshop.redshelf.com/browse/REFUNDSTo request a refund, please email firstname.lastname@example.org from the email address associated with your account. Please include any additional information regarding the order you wish to have refunded. Refund requests will be processed within 24 hours of receipt.Refunds are dependent upon the type of product purchased and can vary by publisher; please review the refund policy by product type below.eBookseBooks are refundable within fourteen (14) days of purchase. Additionally, RedShelf cannot fulfill refund requests if more than 10% of the product has been viewed and/or if any page(s) of the product has been printed.For refunds of purchases made within a bookstore, please contact the bookstore where the item was purchased.