Contact Information
Iowa Hawk Shop
201 S. Clinton Street
Iowa City, IA
52240

Phone Number: 800-HAWKSHOP (429-5746)
FAX: (319)351-6849
Contact Us

Our goal is to provide Iowa fans with the ultimate collection of Hawkeye merchandise with the kind of friendly service for which Iowa is known. All proceeds benefit the University of Iowa student programs. Help support the University of Iowa by making your Hawkeye purchases at the Iowa Hawk Shop.

Ways to Order from the Hawk Shop

1. Online at http://www.hawkshop.com . For assistance with your online order, please call the number below.
2. By Phone Customer Service Local Line 319-337-9617 or 800-HAWKSHOP (429-5746)
3. By Mail - send your order form to:
   
   Iowa Hawk Shop Catalog Fulfillment.
   1225 South Gilbert Street
   Iowa City, IA 52242
   

More Information:

• Our Privacy and Security Policy
• Shipping Rates
• Returns
• Size Chart
• Gift Cards
• Phone/Mail Ordering
• Frequently Asked Questions
• Subscribing to Hawk Shop Emails
  

Hours & Locations:

Iowa Hawk Shop

Old Capitol Mall
201 S Clinton Street
Iowa City, Iowa.

Regular Store Hours
Monday - Friday 10:00am - 7:00pm
Saturday 10:00am - 5:00pm
Sunday 12:00pm - 5:00pm

University Book Store

Old Capitol Mall (Google map)
201 S Clinton Street
Iowa City, Iowa

Outlet Store

Iowa Hawk Shop Outlet
1225 S. Gilbert St.(Google map)
Iowa City, Iowa

Outlet Store Hours
Monday - Friday 9:00am - 5:00pm
Saturday 9:00am - 5:00pm
Sunday closed

Privacy and Security Policy

When you place an order with us, we request your name, billing address, shipping address, credit card number and expiration date, email address, and your telephone number as your customer number. We consider this information to be private, and we keep this information on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, administering our site, notifying you of products or special offers that may be of interest to you (only if you select to be included on our mailing list). We do not share your private information with anyone.

Shipping

Please allow 5-10 business days for delivery. Due to product availability, we may make separate shipments on items you order together, and bill them incrementally to your credit card. Shipping charges are only applied to the first shipment. All backordered items ship at no charge. Thank you for your order.

Efficient Shipping
We will make every effort to ship your order promptly. Next Day and 2nd Day orders received by 12:00 PM (CST) are generally shipped the same day. Product availability and order accuracy may delay processing 1-2 business days. 2nd Day and Next Day orders refer to Monday through Friday only, no Saturday or Sunday deliveries. If shipping to more than one address, include postage for each address. We cannot ship to P.O. boxes.

Flat rate shipping pertains to Ground orders only! Rate applies to all orders shipped ground to the continental United States. Merchandise requiring additional freight charges are exempt from the flat rate shipping, these items will be charged the additional freight charge.

Orders weighing under a pound will be shipped via UPS Mail Innovations. Orders shipped via UPS Mail Innovations may take the full 7-10 business days to arrive. Business days refer to Monday through Friday only.

International Orders
No Express shipping available on international orders. Shipping time will vary depending on destination.

Satisfaction Guarantee

Your satisfaction is very important to us. If you are not completely satisfied with your purchase, we will gladly exchange or refund the merchandise. Please note, video and audio products can not be returned once they have been opened

Phone, Mail, and Online Returns and Exchanges

Please choose one of the following options:

"Need it Now" Exchange

If you need a different item, size, or color now, call 1-800-HAWK SHOP (1-800-429-5746) and request the "Need it Now" exchange. We will process a new order for you, though we will have to charge you for the new item(s), we will ship in-stock merchandise within 24 hours 2nd Day and waive the shipping charges. Once we receive your return (see below), we will credit or refund you for the cost of the original item. Sorry, we can not refund original or return shipping/handling charges unless the item is defective or an error occurred in processing your original order. See Defectives/Errors below.

Mail-in Refunds or Exchange
Complete the Return/Exchange Form on the back side of your order's packing slip, or download a Return/Exchange Form from www.hawkshop.com. If your original packing slip is not available, please provide the Order Number and/or the name of the person placing the original order. When exchanging an item, please provide the item number, size, color, and description (if possible) for the new item.

Repack your merchandise in the original packaging (if available), please make sure the merchandise is secure, and enclose the Return/Exchange Form. Affix the preprinted returns label, or ship to Iowa Hawk Shop Returns, 1225 S. Gilbert St, Iowa City, IA 52242.

Exchanges
We will credit the returned item to the original credit card, and charge the new item to the same card. If original payment is by check, we will reapply the refund to the exchange order. This assures your order can be tracked during the exchange process and after it is shipped.

All exchange orders of in-stock merchandise will be shipped at no charge via Ground to the original US shipping address. Sorry, we can not refund original or return shipping/handling charges unless the item is defective or an error occurred in processing your original order. See Defectives/Errors section.

Refunds
We will gladly refund the purchase price (plus IA sales tax, if applicable) of your returned merchandise either by crediting the original credit card, or if paid by check, by issuing a refund check (please allow 3-4 weeks for the processing of a check refund). Sorry, we can not refund original or return shipping/ handling charges unless the item is defective or an error occurred in processing your original order. See Defectives/Errors section.

Defective Merchandise or Errors
Any merchandise that is defective, has defective construction, damaged in shipment, or was not the item ordered can be returned for an exchange or refund. Please follow one of the Exchange or Refund options listed above. On the Return/Exchange Form please select or indicate the appropriate reason for your return. Original and returned shipping/handling charges will be refunded for the return or exchange of defective or error merchandise. Exchange merchandise will also be returned shipped at no cost, see above.

In-Store Return Policy

Size Chart

Infants: 6M (6 months), 12M, 18M, 24M
Toddlers: 2T, 3T, 4T
Youths: XS (2-4), S(6-8), M(10-12), L(14-16), XL(18-20)

Adults:
Tops by chest size:
S(34-36), M(38-40), L(42-44), XL(46-48), XXL(50-52)
Bottoms by waist size:
XS(26-29), S(28-30), M(32-34),L(36-38, XL(40-42), XXL(46-48)

Tall: 6’4” & taller
LT (chest 42-44); XLT (chest 46-48); 2XT (chest 50-52);
3XT (chest 54-56); 4XT (chest 58-60)

Gift Cards