Frequently Asked Questions
Privacy and Security
- How do I cancel my order?
- Do I need to set up an account or have a login/password to order?
- When will my package arrive?
- How can I find out the tracking number for my order?
- What are my options if the merchandise I desire is not available?
- I have placed an order via hawkshop.com, but would like to make a change to my order. What is the best way to make order changes?
Returns & Exchanges
- What are your customer service hours?
- I saw an item in the store that I cannot find on the web site. Can I still order it?
- Can I purchase customized merchandise from the Hawk Shop?
Privacy and Security
Q: Is shopping on hawkshop.com secure?
A:We currently accept Visa, MasterCard, Discover and American Express credit cards online. For your security, we use the same industry standard SSL (Secure Sockets Layer) as leading major commercial shopping sites to obtain confidential user information.
Q: How do I cancel my order?
A: Please call the Iowa Hawk Shop at 1-800-HAWK SHOP as soon as possible so that one of our sales representatives can be of assistance.
Q: Do I need to set up an account or have a login/password to order?
A: No, you may order as a 'guest' if you like.
Q: When will my package arrive?
A: We will do our best to get your order processed and sent out as soon as possible. In-stock merchandise is generally shipped within 2 or 3 days after an order has been placed. Standard Ground delivery of shipments depends on delivery location and season. The Iowa Hawk Shop does have Next Day Air and 2nd Day Air shipping options for an additional charge.
Q: How can I find out the tracking number for my order?
A: If you supplied us with an email address when making an order, you will receive a confirmation email from us when the package is sent out. This confirmation email will include your tracking number. If you have not supplied us with an email address while ordering, please call us at 1-800-HAWK SHOP to speak to one of our sales representatives.
Q: What are my options if the merchandise I desire is not available?
A: In the case that you order a product that is out of stock, we will automatically place your request on backorder. If you ordered other merchandise, you will be notified which items from your order are on backorder. Once the manufacturer sends us your product, we will ship your order immediately. The Iowa Hawk Shop will never charge you until the point that your product has actually been shipped from our warehouse. To cancel a backorder please call us at 1-800-HAWK SHOP, email us at email@example.com, or fax us at (319) 337-4606.
If the color option you ordered is not available, we will contact you in hopes of finding a substitute that works for you.
Q: I have placed an order via hawkshop.com, but would like to make a change to my order. What is the best way to make order changes?
A: Please call the Iowa Hawk Shop at 1-800-HAWK SHOP as soon as possible so that one of our sales representatives can make the necessary changes. Do not attempt to place a replacement order over the Internet or a double order may inadvertently be placed, if not caught in time.
Returns and Exchanges
Q: What if I receive my order, but I would like a different size, color, or am simply not satisfied?
A: Each package will include a gold packing slip with a complete set of instructions on how to return the package to the Hawk Shop as well as our return policy. If you have misplaced this gold return slip or one was not included with your order, please write a brief letter explaining the problem and the course of action you would like us to take. Mail this letter along with your associated products to:
Iowa Hawk Shop
Attn: Returns and Exchanges Department
1225 S. Gilbert Street Iowa City, Iowa 52242
Q: What are your customer service hours?
A: Mon-Fri. 10:00am - 7:00pm
Sat. 10:00am - 5:00pm
Sun. Noon - 5:00pm
Q: I saw an item in the store that I cannot find on the web site. Can I still order it?
A: Yes. We are more than happy to do a manual order for items found in one of our physical store locations. Please call 1-800-HAWK SHOP to place such an order. It is important to be as descriptive as possible when describing the item(s) to our sales representatives so that we can correctly fulfill your order.
Q: Can I purchase customized merchandise from the Hawk Shop?
A: You can order customized Hawkeye merchandise by going to the Custom Hawk Shop page. However, it is not possible to put individual players names or numbers on merchandise due to NCAA rules and regulation.